Privacy Policy
At Avak Hospitality Private Limited (Aqualin), we respect and protect the information you are sharing with us is private in nature and needs to be duly safeguarded.
This privacy policy and all its clauses are applicable to www.aqualin.in which is a laundry and services provider platform, completely owned and operated by Avak Hospitality Private Limited (Aqualin). Please go through the privacy policy to fully understand our information gathering and dissemination practices. It is understood that by using our website www.aqualin.in you consent to the data gathering practices used anywhere on our website.
IMPORTANT NOTES:
This privacy policy is subject to change at any time without notice. It is our sincere request that you review our website on a periodic basis to keep yourself apprised of the privacy policy. By visiting this website, you are agreeing to be bound by the terms and conditions specified in the Privacy Policy. If you do not agree, please do not use or access our Website. By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.
POLICY STATEMENT
This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
THE WEBSITE
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all laws and requirements for user privacy.
USE OF COOKIES
WHAT ARE COOKIES?
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
WHAT DO WE USE COOKIES FOR?
We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.
We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website, application or a course as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
PERSONAL INFORMATION
Whilst using our website, software applications or services, you may be required to provide personal information (name, address, email, account details, etc.). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the Digital Personal Data Protection (DPDP) Act, 2023. Further, by providing telephone, mobile and email details, you consent to Avak Hospitality Private Limited (Aqualin), contacting you using that method.
Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at info@avakhospitality.com / info@aqualin.in
INFORMATION COLLECTION AND USE
HOW DO WE COLLECT INFORMATION?
Avak Hospitality Private Limited (Aqualin), collects information through sources such as Customer registration at Stores, Mobile application, or through its Call centre.
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media, cookies or by choosing to send us your location data when accessing our website from your smartphone.
HOW LONG DO WE KEEP YOUR DATA FOR?
Avak Hospitality Private Limited (Aqualin), will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you.
WHAT DATA WE COLLECT:
We may collect the following information:
Name
Mobile Number
Mailing Address
WHAT WE DO WITH THE INFORMATION WE GATHER:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
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Internal record keeping
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Process bookings
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We may use the information to improve our products and services.
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We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
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Share the current status of your laundry
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Feedback collection for laundry services from you
DATA SECURITY
Avak Hospitality Private Limited (Aqualin), will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.
TRACKING SITE VISITS
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although Google Analytics, records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google Analytics also records your computer’s IP address which could be used to personally identify you, but Google do not grant us access to this. We consider Google to be a third-party data processor.
Google Analytics makes use of cookies, details of which can be found on Google’s developer guides.
Disabling cookies on your internet browser will stop Goggle Analytics from tracking any part of your visit to pages within this website.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
CONTACT FORMS AND EMAIL LINKS
Should you choose to contact us using the contact form on our contact us page or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any third party data processor.
We also hold details on our computers relating to the information you provide us with on our contact forms or email links. We do this in order to reply to your enquiry.
If you do not want us to keep any of your details on file please advise us.
We do not exchange, sell, rent or give away your email address or any other details to other companies.
EMAIL NEWSLETTER
If you are signed up to our email newsletter, your email address is used to share information about new offers and promotions, new services being introduced, feedback collection etc.
If you wish to unsubscribe, please tell us the email address that is subscribed to the mailing list via sending an email to info@avakhospitality.com / info@aqualin.in
DATA BREACHES
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
DATA CONTROLLER
The data controller of this website is: Avak Hospitality Private Limited (Aqualin).
Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.
Terms & Conditions
TERMS OF SERVICE
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Please read the following Terms and Conditions carefully before using our service. You understand that by using Avak Hospitality Private Limited (Aqualin) services, you agree to the following terms and conditions. Please do not use the service if you do not agree with these Terms and Conditions. We reserve the right to change these Terms and Conditions at any time in our sole discretion and without notice. All changes are effective immediately when we post them. Your continued use of our service after we have posted any changes to these Terms and Conditions means that you agree to be bound and abide by the changes, so please check the Terms and Conditions regularly for any changes.
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1. OUR LAUNDRY SERVICE
1.1. Avak Hospitality Private Limited (Aqualin) reserves the right to refuse cleaning any garment.
1.2. Avak Hospitality Private Limited (Aqualin) will do our utmost to remove stains, however there is no guarantee that every stain can be removed on all fabrics. We will not waive charges due to our inability to remove a stain.
1.3. Kindly remove valuable & personal attached to or left on the garment. Avak Hospitality Private Limited (Aqualin) is not responsible for the loss of item(s) not removed prior to cleaning.
1.4. Avak Hospitality Private Limited (Aqualin) , shall not be liable for items with a defect in the design, material, dyes or construction, have residual stains or have accessories or ornaments which don’t withstand cleaning. Any damage or stains discovered before cleaning are to be taken as having occurred before collection.
1.5. Avak Hospitality Private Limited (Aqualin) shall not be liable for garments without any care label affixed to the garment. Your items will be cleaned according to the care label, unless specified by you. If there are no care labels, your item will be cleaned according to our experience.
1.6. Avak Hospitality Private Limited (Aqualin) shall not be liable for loss or damage due to load wash service (wash by per kg).
1.7. Any claims or irregularities with respect to the condition of your garment must be made within (24) hours from the time the garment/item is collected.
1.8. Service days and turnaround time vary by order. Avak Hospitality Private Limited (Aqualin) will make its best effort to adhere to our service schedule, however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.
1.9. In case of Hospitality, Commercial & Institutional industry, Avak Hospitality Private Limited (Aqualin) will contact you for the collection of items, if collection is not made after two (2) weeks from our store. Garments left for more than fifteen (15) days from the date of receipt, Avak Hospitality Private Limited (Aqualin) will not be liable for any loss, theft, damage or upkeep of garments.
1.10 Avak Hospitality Private Limited (Aqualin) will not responsible for fastness / running of colour / shrinkage / damage to embellishments / embroidery work on the garments during process.
1.11 Every effort is made to deliver clothes on time, however due to certain unforeseen circumstances, if the delivery is delayed, we will keep you updated about the delivery times.
1.12 All articles are accepted at customers’ risk. We follow a “No Claim” policy. Avak Hospitality Private Limited (Aqualin) shall not be held responsible for damage to articles that cannot withstand the normal cleaning or dry cleaning process. We shall not be held responsible for articles that are damaged due to the ageing process of inferior quality of clothes.
1.13 Avak Hospitality Private Limited (Aqualin) , accepts no liability for any loss or damage of the clothes arising due to fire, burglary, earthquakes or any other such incident etc.
1.14 We are digitally active on all the social media platforms.
1.15 All disputes are subject to the jurisdiction of Courts in Delhi only.
1.16 We may use the images of your clothes for promotional purposes.
1.17 Our prices may vary from factory to factory and city to city. Avak Hospitality Private Limited (Aqualin) reserves the right to change or amend or modify the effective price list at any given point of time or date or year, without any prior intimation or notice.
1.18 Original bill or challan copy needs to be presented at the time of delivery of processed articles.
1.19 If original bill or challan is lost or could not be produced at the time of delivery, the delivery of processed article shall be made to the owner only after verifying his/her credential.
1.20 We put in our best efforts to ensure timely pick-up and delivery; however there might be incidents beyond our control or incidences of Force Majeure where we are unable to stick to the timelines. In such cases, customer cannot claim any compensation, refunds or any reduction in charges.
1.21 In case of guest laundry, tariff for designer wear, high-end fabric based clothes or complex article pieces would be decided on a case-to-case basis. This pricing would be communicated to the customer directly at the store once the article has been examined by the experts present at the stores.
1.22 In case any piece of article or linen gets damaged during the processing for any reasons other than the ones outlined above, the compensation for the customer would be limited to 10 times the value of the charges specified to the customer for the processing or INR 3000, whichever is lower.
1.23 Carpets & Draperies and curtains frequently develop tender areas while hanging as a result of heat, sunlight, humidity and air pollution. Consequently, despite utmost care exercised in our cleaning process, stains, holes or tears in the fabric may occur. Faded areas may not be apparent because of doll converge. Progressive shrinkage may occur because of the inherent nature of the fabric or because it was not completely pre-shrunk. For these reasons, we accept your carpets, draperies and/or curtains for curtains for cleaning subject to your no-fault agreement. By placing carpets, drapery curtain cleaning order with Avak Hospitality Private Limited (Aqualin) , you have read the above and agree to hold Avak Hospitality Private Limited (Aqualin) blameless in event any of the following conditions become evident or occur in cleaning my carpets, draperies and / or curtains: sun fade, color loss due to non-fast colors, stains, holes or tears due to fabric degradation, shrinkage.
1.24 Time Window : We will come anytime during our confirmed time window (within four hours time frame), so kindly ensure that you are available for the pick-up and/or drop-off appointment within the time window. If we tried to pick-up and/or drop off within the time window but failed, that is because we cannot get in touch with you with reasonable attempts, or you are not available during such time window. We reserve the right to change the status of your appointment to “pick-up failed” or “drop-off failed”, and hence you may need to re-schedule your pick-up or drop-off to another available time slot. We are also not obliged to meet the time window following a failed pick-up or a drop-off, except in some cases, where we will scrutinize them on a case by case basis.
1.25 Non-Refundable Services : You acknowledge that once an Item has been cleaned or service tasks have been done, all related service charges are not refundable. You also acknowledge that once an Item has been cleaned all related service charges are not refundable.
1.26 Avak Hospitality Private Limited (Aqualin) reserves the rights to cancel/modify/change the terms and conditions at any point in time without any prior intimation or notice.
